Return Policy

We accept returns within 7 days of delivery, provided the product meets the return requirements outlined below. For returns initiated after this period, a 10% restocking fee will apply. To initiate a return, please contact support@lyyl.us.

Cancellation Policy

• We accept order cancellations without any fees if the shipment has not been processed at our facility.
  However, once the shipment has been processed, a restocking fee of 10% will apply for cancellations.

Return Requirements

Please ensure that you meet all the following requirements for a successful return:

1. The product must be packed in its original packaging and be in brand new condition.
We cannot accept returns without the original packaging.

2. You are responsible for the return shipment charges and any transaction fees.
Once you are ready to ship the product in its original packaging, we will provide a return label.

3. Upon receiving the package at our facility, we will inspect the product and packaging.
Please note that any damage that occurs during the return shipment may disqualify the item from being eligible for a return.
Once we confirm that all items and packaging meet the requirements, we will process a refund to the original payment method, deducting the return shipping and credit card transaction fees.

Please allow up to 2 weeks for the cancellation or refund to be reflected in your account.
Depending on the billing date, it may take 1-2 months to appear on your billing statement.
In the case of a partial refund, the difference will be charged to your credit card, and the original transaction will be canceled for the purpose of the refund.
The canceled transaction will be listed on the following month's billing statement, or you can contact your issuing bank for more details.
Additionally, please be aware that there is a possibility of product or packaging damage during the return shipment, which may disqualify the item from meeting the return requirements.

Payment

We accept payments from major credit cards,
including Visa, Mastercard, JCB, American Express, Union Pay, as well as PayPal.